Refund policy

Return, Replacement & Refund Policy

At Exploria, every photobook is custom-made specifically for you using your photos, text, design preferences, and approved layouts. Because of the personalized nature of our products, we do not accept returns or exchanges for change of mind once an order has entered production.

However, if there is a genuine issue with your order, we'll make it right.

Damaged or Defective Products

If your photobook arrives significantly damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Please share:

  • Your order details

  • Clear photographs of the damaged/defective book

  • Photographs of the packaging

  • An unboxing video, if available

Once verified by our team, we will arrange a replacement at no additional cost.

Minor damage to the outer shipping box that does not affect the photobook itself will not qualify for replacement.

Printing or Production Errors

If the delivered photobook contains an error caused by Exploria or our production process — for example:

  • Incorrect pages or page sequence

  • Missing pages

  • Incorrect cover or book specifications

  • Major printing/manufacturing defects

  • The printed book materially differs from the final approved design

we will arrange a free replacement after verifying the issue.

Customer-Approved Designs

Before printing, customers are provided with a final print-ready design/PDF for approval.

Once the design has been approved, Exploria will not be responsible for errors already visible in the approved design, including:

  • Spelling or grammatical errors

  • Incorrect names, dates or captions

  • Photo selection or placement

  • Cropping approved by the customer

  • Design or layout preferences

Customers are therefore requested to carefully review the complete design before providing final approval.

Photo & Colour Variations

Print colours may vary slightly from what is displayed on a phone, laptop or other screen.

The final print quality also depends on the resolution and quality of the photographs provided by the customer. Exploria cannot guarantee sharp printing of low-resolution, compressed, blurred or otherwise poor-quality photographs supplied to us.

Minor variations in colour, brightness, cropping or print appearance that are inherent to the printing process will not qualify as defects.

Returns & Change of Mind

As every Exploria photobook is personalized and made-to-order, we cannot accept returns, exchanges or refunds because of:

  • Change of mind

  • Dislike of an approved design after printing

  • Incorrect information/photos supplied by the customer

  • Minor colour differences between screens and print

  • Low-resolution customer-supplied photographs

Cancellations

Orders may be cancelled only before designing or production has commenced.

Once work on the personalized order has begun, cancellation and refund requests may not be accepted because costs are incurred specifically for that order.

Refunds

Our preferred resolution for verified manufacturing defects, printing errors or transit damage is a free replacement.

If a replacement is not reasonably possible, Exploria may offer a partial or full refund, depending on the circumstances.

Any approved refund will be processed to the original payment method.

Shipping Damage or Lost Orders

If an order is damaged during transit, please contact us within 48 hours of delivery with photographs of the book and packaging.

If an order is lost in transit, we will coordinate with the courier partner and arrange an appropriate resolution after verification.

Contact Us

For any issue with your order, please contact the Exploria team through our official WhatsApp or customer support channels.

We genuinely want every Exploria book to preserve your memories beautifully, and we'll always work toward a fair resolution when something has genuinely gone wrong.