Shipping & Delivery Policy

At Exploria, every photobook is custom-designed and made specifically for you. Since each order goes through designing, customer approval, printing, quality checks and shipping, delivery timelines may vary slightly.

Delivery Timeline

Orders are generally delivered within 5–11 working days after final design approval.

This timeline includes printing, quality checks, packaging and shipping.

Working days exclude Sundays and public holidays.

Design Approval

The delivery timeline begins only after the final print-ready design/PDF has been approved by the customer.

Any delay in providing photographs, information, feedback or final approval may accordingly delay the delivery date.

Once the final design is approved and sent for printing, further changes may not be possible.

Shipping Across India

We ship across India through third-party courier partners.

Standard shipping charges, if applicable, will be communicated at the time of ordering.

Delivery times may vary depending on the destination, courier availability and other logistical factors outside Exploria's direct control.

Express Delivery

If you require your photobook before a specific date, please inform our team before placing or approving the order.

Express shipping may be available for select locations at an additional charge, subject to courier availability.

While we will make every reasonable effort to meet the requested date, delivery dates cannot be guaranteed where delays are caused by courier partners or circumstances outside our control.

Tracking

Once your order has been dispatched, tracking details will be shared with you wherever available.

Customers are responsible for providing the correct:

• Recipient name

• Complete delivery address

• Pincode

• Phone number

Additional shipping charges resulting from an incorrect or incomplete address may need to be borne by the customer.

Delayed Shipments

Occasionally, deliveries may be delayed because of circumstances such as courier disruptions, weather conditions, public holidays, remote delivery locations or other events outside our control.

If your shipment is delayed, our team will assist in coordinating with the courier partner.

Damaged Packages

Every Exploria order undergoes a quality check before dispatch and is securely packaged.

If your photobook itself arrives significantly damaged, please contact us within 48 hours of delivery and share clear photographs of the book and packaging.

After verification, eligible cases will be handled according to our Return, Replacement & Refund Policy.

Minor damage to the external shipping box that does not affect the photobook itself will not qualify for replacement.

Lost Shipments

If tracking indicates that your shipment may have been lost in transit, please contact us.

We will coordinate with the courier partner to investigate the shipment. If the order is confirmed as lost, we will arrange a replacement or another appropriate resolution at no additional cost to the customer.

Multiple Books

Orders containing multiple photobooks may be shipped together or separately depending on production timelines and packaging requirements.

Contact Us

For questions regarding your shipment, tracking or delivery, please contact the Exploria team through our official WhatsApp or customer support channels.

We'll always do our best to ensure your memories reach you safely and on time.